Refund and Return Poilicy

Last Updated: September 21, 2025

Thank you for shopping at Royverra (“we,” “us,” or “our”). We strive to ensure your complete satisfaction with our luxury accessories. This policy outlines the terms governing returns, refunds, and exchanges for purchases made at www.royverra.com. By placing an order, you agree to these terms.

  1. Eligibility for Returns & Refunds

We accept returns only under the following conditions:

  • The item is defective, damaged, or not as described upon delivery.
  • The item does not match the original specifications or product details on our website.

Non-Returnable Items:

  • Limited Accessories (e.g., label pins, cufflinks, pocket squares) without original packaging, tags, or labels.
  • Items showing signs of wear, use, or tampering .
  • Final sale items (e.g., limited-edition or personalized products).
  1. Timeframe for Returns
  • You must notify us within 3 days of delivery via email at info@royverra.com or through https://royverra.com/contact-us
  • Returns initiated beyond this window will not be accepted.
  • The return request must include photographic evidence of the issue (e.g., damage, defect).
  1. Resolution Options

Depending on product availability and the nature of the issue, we offer:

  • Replacement: If the same item is in stock.
  • Refund: Processed to the original payment method.
  • Store Credit: For use on future purchases if a replacement is unavailable.

Due to our limited stock, replacements may not always be possible. In such cases, we will offer a refund or store credit at your discretion .

  1. Return Process & Shipping
  • Step 1: Contact us at info@royverra.com with your order number, details of the issue, and photo evidence.
  • Step 2: If approved, we will provide a return shipping address and instructions.
  • Step 3: Ship the item securely, retaining proof of postage.
  • Shipping Costs:
    • Our error (e.g., wrong item shipped): We cover return shipping.
    • Other eligible returns: Customers bear return shipping costs .
  1. Refund Timeline
  • Refunds are processed within 10-15 business days after we receive and inspect the returned item.
  • The refund will be issued to the original payment method. Store credits are issued immediately .
  1. Exchanges

Exchanges are offered only for identical items in stock. If unavailable, we will provide a refund or store credit.

  1. Policy Updates

We reserve the right to modify this policy. Changes will be posted on this page with an updated “Last Revised” date.

 Royverra Shipping Services Policies

  1. Order Processing Time

At Royverra, we understand that when you acquire something exclusive, you want it in your hands without delay. All orders are processed within 24 to 48 hours of confirmation. Orders placed on Fridays after 12:00 PM PST (Pakistan Standard Time) or on weekends will be processed on the following Monday. You will receive a confirmation email with your tracking number as soon as your order leaves our studio.

  1. Delivery Timeline

(Pakistan)

We offer premium shipping services across all major cities in Pakistan. Estimated delivery times from the date of dispatch are: 5 – 7 working days.

(International Countries)

We offer premium shipping services across all countries. Estimated delivery times from the date of dispatch are: 10 – 15 working days. As most of our products are made to order. Therefore, It takes time to provide the quality product to our respected customers.

  1. Shipping Charges

Standard Delivery: A flat rate of PKR 250 applies to all orders.

  1. International Shipping

For customers outside Pakistan, we offer Free Delivery on all orders to international countries. As our way of thanking you for your discerning taste and choosing us.

  1. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number. You can track your package in real-time using the tracking link provided in the email. Our team is also available on WhatsApp for any assistance.

  1. Lost, Damaged, or Missing Items

Your satisfaction is our priority. If your package is lost in transit, arrives damaged, or if an item is missing from your order, please contact us within 30 days of the dispatch date.

Provide your order number and a description of the issue, along with photos of damaged packaging if applicable.

Our team will investigate the matter with the courier partner and initiate a refund or replacement as soon as possible.

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